You may use the site to make legitimate inquiries or requests.

No, false or fraudulent orders are prohibited. If we detect any such order, we may cancel it and inform the relevant authorities.

You must provide truthful and accurate contact information, such as your email address, phone number and mailing address. This information will be used to contact you if necessary.

You must be over 18 years of age and have the legal capacity to enter into contracts.

We offer a variety of home products including small appliances, decor, kitchenware and more.

Descriptions and images are as accurate as possible, but we do not guarantee that colors and features will be displayed exactly as they are in reality due to individual screen settings.

Yes, we reserve the right to modify or discontinue products at any time without notice.

If we are unable to supply a product due to a lack of stock, we will refund the amount you have paid.

Follow the online checkout process and click on “Checkout”. You will receive an email confirming receipt of your order and another email when your order has been shipped.

You will receive an electronic ticket with your order details attached to your shipping confirmation email.

Yes, all prices are expressed in euros and include applicable taxes, unless otherwise indicated.

VAT is applied according to current Spanish regulations and depends on the delivery address. For deliveries to the Canary Islands, Ceuta and Melilla, purchases are exempt from VAT but may be subject to other local taxes and duties.

No, shipping costs will be calculated during the purchase process and added to the total amount, unless otherwise indicated.

We accept credit cards, debit cards, Apple Pay, Google Pay, Paypal, Bizum and other electronic payment methods available in our online store.

Yes, we reserve the right to change prices at any time. The applicable price will be the one shown in the order confirmation.

Currently, we only ship to Spain within the Iberian Peninsula. Orders will be processed and shipped within the timeframe specified on our website, depending on the shipping method selected. Delivery times may vary depending on your location and product availability.

No, we do not make home deliveries on Saturdays, Sundays or holidays.

If there is a delay, we will inform you and give you the option to continue with the purchase by setting a new delivery date or cancel the order with a full refund.

Yes, you can change your delivery address or shipping date at least 3 business days before shipping. Please contact us at shipping@muv-store.com to make the changes.

Changing your address may incur additional charges.

Shipping costs will be calculated during the purchase process and will be added to the final price of the products. For orders over 200 € for Spain within the Iberian Peninsula, shipping costs are included.

Yes, for this you will have to:

1. Add a note to your order with an estimated delivery date.
2. Send an email to envios@muv-store.com with the order number in the subject line and write in the message that it is a deferred delivery.

If you do not yet know the exact date, select an approximate future date and contact us as soon as you have it.

Important: we need at least 3 working days in advance (Monday to Friday) to be able to manage the change.

You have the right to return products within 30 calendar days of receiving them, provided they are in perfect condition and in their original packaging.

No. The kits or sets must be returned complete, that is to say, with all the items that compose it. Partial return of any kit/set will not be accepted.

You must send an email to devoluciones@muv-store.com with the order number in the subject line and the mention “Return order”. Once the email is received, MUV Store will provide you with instructions on how to manage the return from your home address.

Return shipping costs will be your responsibility, unless the product is defective or incorrect.

Once we have received and verified the status of the returned product, we will process the refund using the same payment method you used to make the purchase. You will receive confirmation by email.

No, used, washed or custom-made products are not refundable. If you need to return them to your home, the collection and subsequent delivery will be charged.

Yes, all products sold at MUV Store have a legal guarantee that covers any manufacturing defect from the date of purchase.

The warranty covers manufacturing defects, but not damage caused by misuse, normal wear and tear, or modifications to the product. To make the warranty valid, you must provide proof of purchase and evidence of the defect.

We are not responsible for any direct or indirect damages that may arise from the use of the purchased products, except in cases where required by law.

In no event shall we be liable for any loss of profits, business interruption, or other special or consequential damages.

We are committed to protecting your privacy and using your personal data only to process your orders and improve your experience on our website.

For more details, you can consult our Privacy Policy.

Yes, by using our website, you agree to the processing of the information and data provided, and confirm that all the information you provide us is true and corresponds to reality.

Preferably through our contact form or by email to team_MUV@muv-store.com.

Via the email or postal address you provided when placing your order.

Puedes contactarnos al teléfono +34 916 585 201 o enviar un correo electrónico a team_MUV@muv-store.com. Estaremos encantados de ayudarte.

Yes, MUV Store reserves the right to modify these terms and conditions at any time without prior notice. Changes will be effective upon publication on our website.