MUV Store is committed to protecting your privacy and ensuring the confidentiality of your personal data. This Privacy Policy describes how we collect, use, process and protect the personal information of users who interact with our online store. By using our online store, you agree to the terms set forth in this policy, prepared in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter ‘GDPR’) on the protection of natural persons with regard to the processing of personal data and the free movement of such data, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce (hereinafter ‘LSSI’).
1. Data Controller
The entity responsible for the processing of personal data is C95 Prokurement, S.L., with address at Calle Secoya 24, piso 4ºD, 28044, Madrid (Spain), and contact email: team_muv@muv-store.com. If you have any questions about this policy or the use of your data, you can contact us through the means indicated.
2. Personal Data Collected
The data we collect includes, but is not limited to:
- Order history and preferences: information about products purchased, returns and personal preferences.
- Personal identification data: name, surname, DNI/CIF, shipping and billing address, telephone, email, and other data necessary to manage your purchases.
- Payment information: data related to credit/debit card or bank accounts, which will be managed by the payment platforms in a secure and encrypted manner.
- Navigation, connection and geolocation data: IP address, information about your behavior on our website (pages visited, browsing time, products viewed, etc.) through cookies and other tracking technologies, always with your consent.
- Commercial: data related to your commercial preferences, such as whether you are subscribed to our newsletter or other promotional communications.
- Tastes and preferences: information about your personal interests, product preferences, favorite categories or shopping behaviors. This data allows us to provide you with personalized recommendations and experiences tailored to your interests.
Failure to provide the above data or not accepting this Privacy Policy will result in not being able to perform any management through the online store.
3. Purpose of Processing
The data collected is used to provide you with the best possible experience and, therefore, for the following purposes:
- Personally identifiable information: to process and ship your orders, manage returns and exchanges, and keep you informed about the status of your orders.
- When you register as a user on our platform, we will need to process your personal data in order to identify you and provide you with access to the various functions, products and services available to registered users. You can cancel your account at any time by contacting us by sending an email to team_muv@muv-store.com.
- On the other hand, data related to your activity on the platform, such as your purchases and actions performed through our different channels, will be linked to your account so that you can access all the information centrally.
- Order management: process and ship your orders, manage returns and exchanges, and keep you informed about the status of your orders.
- Communication: contact you to inform you about updates or send you communications related to the functionalities, products or services contracted, including satisfaction surveys about them.
- Payment management: process the payment of purchased products, regardless of the payment method. For example:
- If when you make a purchase through the web or the app you decide to activate the option to save your payment information and shipping address for future purchases, we will need to process this information to enable this functionality. When enabled, your payment information will be auto-completed for future purchases, and will be valid until you modify or delete it, which you can do at any time in the payment information section of your account.
- Fraud prevention: implement mechanisms to prevent and detect unauthorized use of the platform (such as in purchase or return processes), as well as potential fraud against you or us. If we identify anomalous behavior or suspected fraud, we may take measures such as blocking the transaction or deleting your account.
- Management of purchases and returns: process changes or returns of products after a purchase and answer requests for information on availability of items or reservations of products available on the platform.
- Invoicing: issue invoices and tickets for purchases made through the platform.
- Additional services: to offer you other available functionalities, such as the purchase, reception and management of the Gift Card or Gift Ticket.
- Linking with other applications: if you request to link your account on this platform with your Paypal account, you authorize us to share information about your online orders and returns with that application, subject to its own terms and conditions and privacy policies.
- Fulfillment of legal obligations: to process your data to comply with applicable legal obligations.
- Customer Service: we only process personal data that is strictly necessary to manage or resolve your request or inquiry.
- If you choose to communicate with our Customer Service through a chat on a social network or other partner, some of your information, such as your name or username, will be imported from your account on that social network or partner. It is important that you consider that the data you provide through this service will be available to the social network or partner and will be subject to their respective privacy policies. Therefore, we recommend that you review the privacy settings of your account and carefully read the privacy policies of the social network or partner to know how they use your data.
- Marketing: to send you commercial communications related to products or services that may be of interest to you, provided that you have given your express consent.
- Personalization of services and recommendations: to personalize the services we offer you and make recommendations based on your interaction with our platform and the analysis of your user profile, such as your purchase and browsing history.
- Newsletter management: if you subscribe to our Newsletter, we will use your personal data to manage your subscription, which includes sending you personalized information about our products or services by various means, such as email or SMS. We may also send you push notifications if you have activated them on your device.
- Newsletter unsubscription management: you can unsubscribe at any time at no cost through the “Newsletter” section of the platform or by following the instructions in each communication. Similarly, if you do not wish to receive push notifications, you can deactivate this option in your device settings.
- Online advertising: We may show you online advertising related to your purchase history, preferences and browsing. This advertising may appear randomly or in a personalized way according to your previous interaction with the Platform.
- Social media advertising: If you use social media, we may share certain information with social media partners so that, as joint controllers, they can show you advertisements about our brand and products related to your social media profile. We recommend that you review the privacy policies of the social networks you use for more information.
- Ad measurement and targeting analysis: To measure and target the ads we show, we work with third parties who provide us with technology (such as cookies, pixels or SDKs). These third parties may require certain identifiers, such as your device’s advertising ID or cookie identifiers. You can read more details in our Cookie Policy and modify your advertising preferences in your device settings.
- Data enrichment: In some cases, we will combine data collected from different sources to improve our understanding of your preferences. For example, if you have a registered account and make a purchase as a guest, we may link information using your email address or phone number. We may also combine automatically collected data, such as IP or MAC addresses, with information you provide to us directly through the platform or in our stores.
- Promotional actions: if you participate in contests or promotional activities, we may process the data you provide to manage your participation and communicate with you through social networks or other means. In each promotion you will find the corresponding legal bases with more details about the processing of your data.
- Dissemination of content on social networks: with your consent, we may share photographs or images that you have published publicly on the platform or on our social media channels.
- Improve user experience: analyze the use of our online store to improve navigation and shopping experience.
- Analysis of your profile: the processing of your data involves the analysis of your user or customer profile to identify your preferences and offer you products and services aligned with your interests. For example, based on your purchase or browsing history (products you have clicked on), we will suggest products that may be of interest to you. If you are a registered user, you will also be able to access the “cart recovery” functionality.
- Legal compliance: manage invoicing, accounting and compliance with tax and legal obligations.
In addition, we inform you that the personal data obtained as a result of your registration as a user will be part of the Register of Activities and Processing Operations (RAT), where MUV Store is the owner, which will be updated periodically in accordance with the provisions of the RGPD.
4. Legal Basis for Processing
The processing of your personal data is carried out on the following legal bases:
- Execution of the contract: to manage your orders and provide you with the requested services. It is essential that we process your personal data to manage your registration. We also consider that we have a legitimate interest in linking the purchases you make and the data we collect about your activity through the different channels of the platform to your account. This interest allows us to offer you a more personalized and efficient experience.
- Consent: in cases where we ask for your express consent, such as to send you commercial communications. If you decide to use the login option through a social network, the processing of your data will be based on the consent you give us by authorizing the transfer of your data from the corresponding social network.
- The processing of your personal data is essential to fulfill the contract of sale or service that we have with you.
- In certain cases, we will only process your data when you request or give us your consent, such as storing payment data for future purchases or notifying you about product availability, where these options are enabled. In these situations, the legal basis for processing your data is your consent.
- On the other hand, we believe that we have a legitimate interest in performing the necessary checks to detect and prevent possible fraud or misuse of the platform, such as in purchase or return processes. This treatment benefits all parties: you, because it allows us to implement security measures against fraud; us, because it helps us to avoid misuse of the platform; and our customers in general, by contributing to the prevention and detection of fraudulent activities.
- Legal obligation: to comply with our legal obligations, such as issuing invoices.
- Legitimate interest: to improve our services and perform statistical analysis on the use of our store. We believe we have a legitimate interest to analyze the usability of the platform and evaluate user satisfaction, as this data processing also benefits you. Our goal is to improve your experience and provide a higher quality service.
5. Communication of Data to Third Parties
MUV Store will not share your personal data with third parties, except in the following cases:
- Service providers: third parties who assist us in processing payments, shipping and managing the online store, who are subject to confidentiality agreements.
- Legal compliance: in case it is necessary to comply with a legal obligation or in response to requests from authorities.
In addition to the above data communications, MUV Store cooperates with a number of third-party service providers who have access to your personal data and who process such data on behalf of and for MUV Store in the course of providing services to you. However, the data will never be sold or used for their own purposes.
MUV Store follows strict criteria for the selection of service providers in order to comply with its data protection obligations, and undertakes to sign with them the corresponding data processing contract by which it will impose on them, among others, the following obligations: to apply appropriate technical and organizational measures; to process personal data for the agreed purposes and only in accordance with MUV Store’s documented instructions; and to delete or return the data to MUV Store once the provision of services has been completed.
6. Time and Place of Data Retention
Your data will be retained for the time necessary to fulfill the purposes set out in this policy, or as long as required by applicable law. Data related to purchases and invoicing will be retained for the period required by tax and accounting regulations.
Your data is stored within the EU. MUV Store does not carry out any transfer or communication of data outside the EU, only provide information to the Forces and State Security Forces under court order or by obligation of a legal rule, without prejudice to block or cancel your account if there may be indications of the commission of a crime by the user. The information provided will only be the one available at this time MUV Store.
We will ensure that, if data is sent to third parties outside the EU, it is sent to third parties that offer a sufficient level of protection, either because they have Binding Corporate Rules (BCR) or because they have adhered to the ‘Privacy Shield’.
7. User Rights
As a user-subject, you can request the exercise of the following rights before MUV Store, by submitting a letter to the postal address in Section 1 or by sending an email to team_muv@muv-store.com, indicating as Subject: “Data protection: rights of those affected”, and attaching a photocopy of your ID card or any analogous means in law, as indicated by law.
Under the provisions of the GDPR, you can exercise:
- Right of access: allows the data subject to know and obtain information about their personal data undergoing processing.
- Right of rectification or deletion: allows you to correct errors and modify data that is inaccurate or incomplete.
- Right of cancellation: allows the deletion of data that proves to be inadequate or excessive.
- Right of opposition: the right of the data subject not to have his or her personal data processed or to have it stopped.
- Right to limitation of processing: this entails the marking of the personal data kept, with the purpose of limiting its future processing, for the exercise or defense of claims.
- Right to data portability: provision of the processed data to the data subject, so that he/she can transmit it to another data controller without hindrance.
- Right not to be subject to automated individual decisions (including profiling): the right not to be subject to a decision based on automated processing that produces effects or significantly affects.
As a user, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of the processing carried out prior to the withdrawal of consent.
In some cases, your request may be denied if you require the deletion of data necessary to comply with legal obligations.
You also have the right to file a complaint with the supervisory authority if you believe that your rights in relation to the protection of your data may have been violated (in this case, with the Spanish Data Protection Agency).
8. Data Security
MUV Store implements technical and organizational security measures to protect your personal data against unauthorized access, loss or alteration. The payment data are treated in an encrypted manner by secure payment platforms although, in any case, MUV Store is not responsible for any hypothetical damage, damage, access, loss, alteration or theft that may suffer such information.
In addition, MUV Store has adopted the security levels of protection of Personal Data legally required, and tries to install those other additional technical means and measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data provided to MUV Store.
However, MUV Store is not responsible for hypothetical damages that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of the electronic system with which it operates, caused by reasons beyond MUV Store’s control; delays or blockages in the same caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Centers, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties through illegitimate intromissions beyond the control of MUV Store. The user must be aware that Internet security measures are not impregnable.
9. Use of Cookies
The MUV Store website uses cookies, in order to optimize and customize navigation through it. Cookies are physical information files that are stored in the user’s own terminal. The information collected through cookies is used to facilitate user navigation through the portal and optimize the browsing experience. The data collected through cookies may be shared with the creators of the same, but in no case the information obtained by them will be associated with personal data or data that can identify the user.
However, if the user does not want cookies to be installed on your hard drive, you can configure your browser to prevent the installation of these files. For more information you can consult our Cookies Policy.
10. Modifications to the Privacy Policy
MUV Store reserves the right to modify this Privacy Policy at any time, to adapt it to new legislation and jurisprudence, always in accordance with current regulations. Any changes will be communicated through our website.
11. Revocability
For clarity, the consent given, both for the processing and for the transfer of the data of the interested parties, is revocable at any time by communicating it to MUV Store under the terms set forth in this Policy. This revocation shall in no case be retroactive.
12. Legislation
For all purposes, the relationship between MUV Store and users of its services are subject to Spanish legislation and jurisdiction, to which the parties expressly submit, being competent for the resolution of all disputes arising from or related to its use the Courts of Madrid.
13. Contact
If you have any questions about this Privacy Policy or the use of your personal data, please do not hesitate to contact us:
• email: team_muv@muv-store.com
– Phone: +34 916 585 201
This policy is current as of October 9, 2024.
